[Studiotalk] External: Re: Hindenburg update

[Ruda, Sharon]

What about calling Hindenburg? The staff has always been super helpful to us.
Sharon Ruda

From: studiotalk [mailto:studiotalk-bounces at islemail.org] On Behalf Of Stephen Lewis
Sent: Friday, May 24, 2019 8:41 AM
To: TBBS Recording Studio Info
Subject: External: Re: [Studiotalk] Hindenburg update

Definitely suspicious … we’ve not migrated to using Hindy for recording so I don’t have any insights. Have you contacted Phil Carbo at NLS?

From: studiotalk <studiotalk-bounces at islemail.org> On Behalf Of Stroup, Deborah
Sent: Thursday, May 23, 2019 1:52 PM
To: TBBS Recording Studio Info <studiotalk at islemail.org>
Subject: Re: [Studiotalk] Hindenburg update

Thanks for the sympathy! I can’t say for sure it is related to the update, but it started happening almost immediately afterward, so it is suspicious.

Deborah

Deborah Stroup
Studio/Volunteer Services Manager
Wolfner Talking Book and Braille Library
600 W. Main
Jefferson City, MO  65102
573-522-2766
deborah.stroup at sos.mo.gov<mailto:deborah.stroup at sos.mo.gov>


From: studiotalk <studiotalk-bounces at islemail.org<mailto:studiotalk-bounces at islemail.org>> On Behalf Of Nancy Gahagan
Sent: Thursday, May 23, 2019 1:50 PM
To: TBBS Recording Studio Info <studiotalk at islemail.org<mailto:studiotalk at islemail.org>>
Subject: Re: [Studiotalk] Hindenburg update


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Wish we could help, but we haven't updated recently. Now I'm not sure I will! Sorry you are having issues.


Nancy Gahagan
Recording Studio Manager
Perkins School for the Blind

Perkins Library
175 North Beacon Street
Watertown MA 02472
P: 617-972-7362
Perkins.org


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On Thu, May 23, 2019 at 2:12 PM Stroup, Deborah <Deborah.Stroup at sos.mo.gov<mailto:Deborah.Stroup at sos.mo.gov>> wrote:
We are having an issue with recording since the latest update last week. When recording, the screen changes to brown, and seems to continue recording, but nothing is actually recorded. It just keeps going until the monitor stops it, but there is nothing there. The first time it happened, the monitor hadn’t looked at the screen for a while, and lost a couple of pages. After that, I instructed the monitors to look at the screen often, so we haven’t lost as much. But it happens with increasing frequency; at first, it was only once or twice during a session, then 3, then 4, and yesterday about 20 times in about an hour. We changed out some cables after that, and it seems to be working,  but I haven’t had a full recording session yet. Has anyone else experienced this?

Deborah

Deborah Stroup
Studio/Volunteer Services Manager
Wolfner Talking Book and Braille Library
600 W. Main
Jefferson City, MO  65102
573-522-2766
deborah.stroup at sos.mo.gov<mailto:deborah.stroup at sos.mo.gov>


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